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Account and Communication
Click the link below to go to the account page to create an account. Enter your information and follow instructions in email to complete your account setup.
You can reset your password by going to the login page and clicking "Forgot Your Password?". You will be prompted to submit your email address. Once submitted, you will receive follow up instructions by email to reset your password.
Click here to reset your password.
If you need to change your account name or account email address, please get in touch with service@buyinlineskates.com. To change your shipping address, please log in to your account and click on Account > My Account > View Addresses.
Orders and Shipping
After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
- Log in.
- Go to the "My Account" page.
- Scroll down to "Order History".
- You will see the list of all your orders.
To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.
We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.
We suggest contacting the postal carrier responsible for delivering your package.
If your order hasn’t been picked and packed yet, we may be able to accommodate changes. However, shipping charges and certain modifications may not be adjustable once the order is processed.
Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
If you just placed your order, please e-mail us at service@buyinlineskates.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.
We strive to ship in-stock orders within 24 business hours, excluding weekends and holidays. During periods of high order volume, shipping may take longer.
Yes, we do offer free U.S shipping . Read more about shipping policy here.
Returns, Refunds, and Cancellations
You can read about our return policy here.
Simply a quick message to service@buyinlineskates.com letting us know to expect your return and we'll take care of the rest for you.
Your refund will be issued back to your card the day we receive your return.
Unfortunately, we don't accept returns for used items.
Yes, you must initiate your return no later than 30 days after receiving your order.
Product Issues and Support
Most inline skates fit true to shoe size, but we recommend checking each product’s size chart. If you’re between sizes, go for the larger one for comfort.
Yes! We offer beginner-friendly skates designed with extra stability, supportive boots, and smooth wheels—perfect for learning safely and confidently.
There’s no real difference—Rollerblade is a popular brand name, while inline skates is the general term. Both refer to skates with wheels in a single line.
Absolutely! Many models are designed for outdoor use with larger, softer wheels that handle sidewalks and streets smoothly.
Clean your wheels regularly, rotate them to ensure even wear, and keep the bearings lubricated. Store skates in a cool, dry place to extend their lifespan.
It depends on your skill and skate type—fitness and speed skates are designed for higher performance, while recreational skates focus on comfort and control.
Payment and Security
We currently accept PayPal and credit cards
Yes, we do!
Yes!
All payments on our website are processed through a secure server. Your personal and payment details are kept safe.